Macbook Air Hinge Failures Not Covered by Apple’s Warranty

Macbook, Macbook Pro, & MacBook Air

A large number of first generation Macbook Air owners are claiming that the hinges on their notebooks are failing. Unfortunately, early responses from Apple claim these issues are not covered under the company’s warranty.

“I have recently noticed my 3 month old MacBook Air has 1/2″ to 1″ “play” or “slop” in the hinge. In other words, the screen will move 1/2″ to 1″ with little or no resistance. The hinge does not seem to have any adjustment or an easily fixed remedy,” one frustrated owner explains on the MacRumors forums. “…my apple air has a defect with the hinge. could apple please change your policy to accept hinge as warrant on apple air models,” another owner explains in Apple’s threads.

Apple says are not covered under warranty. This makes for an unfortunate situation given Apple and CEO Steve Jobs’ level of pride when unveiling “the skinniest notebook in the world.” The level of attention to detail Apple claimed went into the notebook’s hardware design and manufacturing was staggering. They painted a picture of the Macbook Air as if it were chiseled by da Vinci himself. Now that the issue seems moderately spread, we’re curious to see how Apple responds, if at all.

Author: Blessed Cheesemaker (not verified)
January 19, 2010 - 14:07

Ack! It looks exactly like my PowerBook 5300's hinges & bezel falling apart.

(shudder).

I heard Apple is now covering some repairs under warranty, hopefully they have improved the design (he says as he waits for new product announcements).

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